Are Barkday Treats safe for dogs?

Yes. Every Barkday Treats product is handcrafted specifically for dogs using simple, human-grade ingredients. We never use artificial preservatives, and all of our baked treats are gluten free.

Are your dog treats gluten free?

Yes. Our cookies, cakes and pupcakes are made with gluten-free ingredients, including organic oat flour.

What ingredients do you use?

Our recipes feature simple, recognizable ingredients such as organic oat flour, Canadian pumpkin puree, bananas, natural peanut butter, locally sourced eggs, sweet potatoes, cream cheese, honey and organic Ceylon cinnamon, depending on the product.

Do you make custom dog birthday cakes?

Yes. We create custom dog birthday cakes for birthdays, gotcha days, adoption anniversaries, gender reveal celebrations, and other special occasions. Contact us early to discuss your design ideas and availability.

How should I store Barkday Treats cookies?

Store cookies in a cool, dry place away from direct heat and humidity. For longer storage, they can also be frozen to help maintain freshness.

Do you ship your products?

We ship our shelf-stable cookies and treats across Canada. Celebration Cakes, Custom Dog Cakes and Pupcakes are available for local pickup or through select retailers across Ontario.

Where can I buy Barkday Treats?

You can shop directly through our website or visit one of our growing network of retail partners across Ontario. Visit our Find a Retailer page at barkdaytreats.com/pages/find-a-retailer to locate the retailer nearest you.

Do you offer wholesale?

Yes. We proudly partner with pet boutiques, specialty retailers, and gift shops throughout Ontario. If you are interested in carrying Barkday Treats, contact us at info@barkdaytreats.com.

Refund policy

RETURN, REFUND AND CANCELLATION POLICY

Returns

We accept returns of eligible nonfood merchandise within 30 days of delivery.

To qualify for a return, the item must be unused, in its original condition and packaging, and accompanied by the receipt or proof of purchase.

Food products, refrigerated products, and custom products are not eligible for return.

To request a return, please contact us at info@barkdaytreats.com before sending your item. If your return is approved, we will provide instructions explaining how and where to send it.

Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs on approved returns unless the item arrived damaged, defective, or incorrect.

Original shipping and local delivery fees are nonrefundable.

Cancellations and Changes

Custom cakes and freshly prepared products require advance preparation.

Cancellations or changes must be requested at least 48 hours before the confirmed pickup or delivery date.

Orders cancelled with less than 48 hours' notice are nonrefundable because ingredients and preparation may have already been scheduled or completed.

For shelf-stable products that have not yet been prepared or shipped, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered production or fulfillment.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, or incorrect, contact us within 48 hours of receiving it at info@barkdaytreats.com. Please include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the information and work with you to make it right.

Perishable and Custom Products

For health and food safety reasons, we cannot accept returns of:

Cakes
Custom cakes
Gender reveal cakes
Pupcakes
Paw'Nolis
Cookies and other edible treats
Personalized or specially made products

If there is a quality concern with one of these products, please contact us within 48 hours of pickup or delivery so we can review the issue.

Sale Items and Gift Cards

Sale items and gift cards are final sale and cannot be returned or exchanged.

Exchanges

We do not offer direct exchanges. If an eligible nonfood item is approved for return, you may return it and place a separate order for the replacement item.

Refunds

We will notify you after your approved return or refund request has been reviewed. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@barkdaytreats.com.

Questions

For questions about returns, refunds, cancellations, or damaged orders, contact us at info@barkdaytreats.com.